Returns & Exchanges
Hassle-Free Return & Exchange Policy
Your Satisfaction Guaranteed
1. Standard Returns/Exchanges (Non-Defective Items)
✓ Eligibility Requirements:
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Unopened original packaging
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Undamaged product & labels
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Within 90 days of purchase
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Excludes: Unwrapped pet toys
✓ Process for Returns:
① Email returns@yourpetshop.com with order#
② Receive RMA authorization within 24hrs
③ Ship prepaid to: [Your Warehouse Address]
✓ Process for Exchanges:
Want a different item? Follow these steps:
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Complete standard return process above
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Place new order on our website
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Email us the new order# for 15% restocking fee rebate
✓ Refund Details:
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Refund amount = Item price - 15% restocking fee
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Original shipping fees non-refundable
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Processed within 5 business days post-inspection
2. Defective Product Returns/Exchanges
✓ Coverage:
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Manufacturing flaws
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Incorrect item shipped
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Damaged during transit
✓ Instant Replacement Process:
① Submit 3+ photos/video to support@yourpetshop.com
② We ship replacement within 24hrs (no return needed)
③ Keep or donate the original item
✓ Optional Refund:
Prefer refund? We'll email prepaid return label
3. Enhanced Exchange Benefits
🌟 For all exchange orders:
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Free Montreal delivery (regardless of order value)
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Priority processing on new orders
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+1 month extended warranty on replacement items
4. Non-Returnable Items
❌ Opened food/treats
❌ Custom-made products (e.g. engraved tags)
❌ Clearance items marked "Final Sale"
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