Returns & Exchanges

Hassle-Free Return & Exchange Policy
Your Satisfaction Guaranteed

1. Standard Returns/Exchanges (Non-Defective Items)
✓ Eligibility Requirements:

• Unopened original packaging

• Undamaged product & labels

• Within 90 days of purchase

• Excludes: Unwrapped pet toys

✓ Process for Returns:
① Email returns@yourpetshop.com with order#
② Receive RMA authorization within 24hrs
③ Ship prepaid to: [Your Warehouse Address]

✓ Process for Exchanges:
Want a different item? Follow these steps:

1. Complete standard return process above

2. Place new order on our website

3. Email us the new order# for 15% restocking fee rebate

✓ Refund Details:

• Refund amount = Item price - 15% restocking fee

• Original shipping fees non-refundable

• Processed within 5 business days post-inspection

2. Defective Product Returns/Exchanges
✓ Coverage:

• Manufacturing flaws

• Incorrect item shipped

• Damaged during transit

✓ Instant Replacement Process:
① Submit 3+ photos/video to support@yourpetshop.com
② We ship replacement within 24hrs (no return needed)
③ Keep or donate the original item

✓ Optional Refund:
Prefer refund? We'll email prepaid return label

3. Enhanced Exchange Benefits
🌟 For all exchange orders:

• Free Montreal delivery (regardless of order value)

• Priority processing on new orders

• +1 month extended warranty on replacement items

4. Non-Returnable Items
❌ Opened food/treats
❌ Custom-made products (e.g. engraved tags)
❌ Clearance items marked "Final Sale"

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